He Yi: Binance will handle user losses caused by platform issues, excluding personal losses due to price fluctuations

ChainCatcher message, Binance co-founder He Yi expressed gratitude for everyone's support. I would like to reiterate our principle: Binance will properly handle issues related to the platform. Users who purchased decoupled assets at a low price yesterday earned them by staying up late, and we will not reclaim these assets. For users involved with these three types of decoupled packaged assets, we are gradually addressing the situation. For trading users who suffered losses or liquidation due to platform delays, we will handle each case individually.

Some friends are actively spreading information about Binance loss compensation, leading to a surge in inquiries. We have activated our customer service team, which is still in training, and arranged for cross-language translation, which can easily lead to more backlog and issues.

I would like to emphasize again: we do not compensate for personal trading losses caused by price fluctuations or unrealized losses. Thank you for your support.