Vercel COO: The inbound sales team has been reduced from 10 people to 1.25 people

Vercel COO Jeanne DeWitt Grosser stated that the company has reduced its inbound sales development team from 10 people to 1.25 people, with inbound sales development achieving 90% automation. The company has built its own support agents to handle 93% of all support cases.

The annual infrastructure costs for the two scenarios mentioned above are in the thousands of dollars. Sales development agents achieve a 32 times return on investment. The company is enabling AI to reach the 99th percentile performance level 99% of the time.