Hardware wallet distributor CryptoBilis announced the suspension of Ledger device sales to cooperate with the investigation into financial losses

Hardware wallet dealer CryptoBilis announced that, due to Ledger investigating a case involving fund losses for Southeast Asian users, the company has suspended all sales and shipments of Ledger devices and is cooperating with Ledger's investigation. Ledger previously stated that it is investigating reports of fund losses from Southeast Asian users who purchased products from this dealer, and as a precaution, has requested CryptoBilis to suspend the sales and shipments of related devices, advising users who purchased devices in the past 90 days not to set them up if they have not completed initialization.

CryptoBilis reminds users who have completed setup to follow Ledger's advice and transfer their assets to a new Ledger signing device generated with a new mnemonic phrase. It emphasizes that the mnemonic phrase must be generated by the device during initialization and handwritten by the user; if the device comes with a pre-printed or written mnemonic card or paper, or if the mnemonic has been seen by others, the wallet should be considered unsafe, and users should not disclose their mnemonic phrase or PIN to anyone. The notice also warns to be cautious of third parties claiming to assist in recovering lost funds, as such proposals are often scams.

For users who have already experienced fund losses, CryptoBilis recommends contacting their official customer service channels and providing the order number, purchase time and location, device serial number, affected wallet address, and transaction ID, while keeping the device and packaging, not resetting or discarding them, and suggests reporting to the police. The company stated that it will not send users links requesting them to connect wallets, input mnemonic phrases, or install software.