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first_img OpenAI is facing a class-action lawsuit, accused of allowing outsourced personnel to read ChatGPT conversations

Two ChatGPT users from California filed a proposed class action lawsuit against OpenAI in the United States District Court for the Northern District of California this month, accusing the company of failing to adequately inform users that their real conversations were being handed over to external contractors for processing. The lawsuit was served to OpenAI on September 2, focusing on its internal initiative Project Lily. According to the complaint, "AI data reviewers" and "chatbot evaluators" recruited through a third-party staffing company read real ChatGPT prompts and complete conversations, summarize user intent, and score and comment on responses from four models on a scale of 1 to 7.This process is known in the industry as reinforcement learning from human feedback (RLHF), which is a fundamental method for enhancing chatbot capabilities. The complaint states that users were never explicitly informed that a person, rather than a machine, might be reading their conversations. OpenAI filters conversations through an automated system before human review, but the complaint alleges that the filters cannot intercept all content, and personal details sometimes still reach contractors. 404 Media first reported on the project on September 14 and found that the reviewers' dashboard included "user memory summaries," which could expose users' approximate locations, occupations, or private life information, even though usernames had been removed.OpenAI stated that such reviews aim to reduce two behaviors: chatbots behaving too much like humans and overly catering to users, referred to by researchers as "flattery." The complaint raises eight legal claims, including violations of California's Unfair Competition Law, Consumer Privacy Act, and common law claims for intrusion into private affairs, with the plaintiffs seeking damages, restitution of unjust enrichment, and punitive damages.

first_img Anthropic reveals AI matchmaking scam: 25,000 people chatting, 75% of matches are bots

Anthropic released the latest AI abuse report stating that app development studios have utilized Claude to develop and operate over 20 dating apps. The platform claims that all users are real people, but approximately 75% of the matches that regular users encounter are AI characters. During a two-week observation period in April 2026, these dating apps operated over 4,700 AI characters, chatting with at least 25,000 different users and sending a total of about 2.36 million messages, primarily affecting users in the United States.The platform displays profiles in a mixed ratio of about 3 AI characters for every 1 real person. Claude simultaneously maintains thousands of conversations, with real part-time staff stepping in when users request video calls, ask for photos, or seek to follow social media accounts. The system generates three alternative replies for each message for part-time staff to choose from. User chatting and matching consume credits, and once depleted, users must purchase in-app virtual currency to recharge. Accounts fully controlled by AI are required not to acknowledge that they are robots.To evade app store scrutiny, the operators designed a special interface that is only activated during the review period, with over 20 apps using different program class names. Relevant brands disclosed by Anthropic include DORA, DONI, ROMI, LUMA, JOVIA, KIRA, GRACECHAT, HAVEN, NALO, and LOVIA. The company has banned related accounts and provided information on app identities and review evasion to Apple and Google.
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